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Response Management System - List of Manufacturers, Suppliers, Companies and Products

Response Management System Product List

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Cloud-based SaaS platform 'Discoveriez'

Cloud-based SaaS platform 'Discoveriez'

A contact center solution that supports the "discovery" of business opportunities from customer feedback.

"Discoveriez," provided by G-next, is a SaaS platform that supports the digital transformation of customer interactions by centrally managing and sharing information and documents generated from customer interactions, as well as communications with related departments. ■ Simplifies and streamlines complex customer interactions and workflows ■ Achieves automatic data conversion and master creation of accumulated forms and unorganized information ■ Implements risk management through incident information analysis and alert issuance *For more details, please contact us at https://discoveriez.jp/.

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Tax-exempt management system for returnable containers (pallet management)

Tax-exempt management system for returnable containers (pallet management)

Ensure reliable documentation of evidence through container scanning during import and export. Support tax exemption declarations and achieve visualization and management of reusable containers.

The tax-exempt returnable container scanning management system is designed to reliably record and manage the necessary documentation data for tax exemption applications during the import and export of reusable logistics containers through scanning operations. It supports Chameleon codes, RFID, barcodes, and QR codes, allowing for flexible scanning methods tailored to actual operations. 【Supported Codes】Chameleon Code / RFID / Barcode / QR 【Features】 ■ Ensures records of usage and returns through scanning ■ Accurately accumulates documentation for tax exemption declarations ■ Visualizes collection omissions and improves operational efficiency ■ Complies with the Ministry of Land, Infrastructure, Transport and Tourism's system requirements 【Applicable Industries】International logistics, trading companies, import/export-related businesses, manufacturing, customs brokers, container leasing, etc.

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Inquiry and Request Centralized Management Function

Inquiry and Request Centralized Management Function

Handle customer interactions without hesitation or omissions.

The inquiry and request centralized management function of Customer Service Management (CSM) is designed to manage inquiries, requests, and issues received from customers in one place, allowing for the visualization of response status and progress. By integrating multiple reception channels such as email and forms, it prevents oversight and duplicate responses, ensuring stable customer support. Additionally, consolidating multiple reception channels helps to avoid oversight and duplicate responses, achieving stable customer support operations. 【Features】 ■ Centralized management of inquiries, requests, and issues ■ Visualization of response status and pending cases ■ Stabilization of response quality through unified contact points

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